Privacy Policy

Universal Employment Agency Pte Ltd (“Company”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data in accordance with Singapore’s Personal Data Protection Act 2012 (“PDPA”).

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal data when you access or use our website (“Site”) or communicate with us.

By using our Site or contacting us, you agree to the terms of this Privacy Policy.

1. Collection of Personal Data

We may collect personal data that you voluntarily provide to us through:

• email communications;
• phone calls;
• enquiries made through our website;
• service applications;
• employment-related documentation; or
• other communications with us.

The personal data collected may include:

• name;
• contact number;
• email address;
• nationality;
• employment-related information;
• passport or identification details;
• address;
• photographs;
• documents submitted to us; and
• any other information voluntarily provided by you.

We only collect personal data that is reasonably necessary for our business operations and services.

2. Purpose of Collection and Use

We may collect, use, disclose, and process your personal data for purposes including:

• responding to enquiries;
• providing employment agency services;
• processing applications and related documentation;
• communicating with you regarding our services;
• complying with legal and regulatory requirements;
• maintaining internal administrative records;
• improving our services and website;
• handling disputes or complaints;
• verifying identity where necessary; and
• any other purposes reasonably related to the above.

We may also use your contact details to send service-related updates or important notices.

3. Disclosure of Personal Data

We may disclose your personal data where reasonably necessary:

• to relevant government authorities or regulators;
• to insurance providers, payment providers, or professional advisers;
• to technology or service providers assisting our operations;
• where required by law; or
• where you have provided consent.

We do not sell your personal data to third parties.

4. Protection of Personal Data

We take reasonable security arrangements to protect personal data in our possession or under our control to prevent:

• unauthorised access;
• collection;
• use;
• disclosure;
• copying;
• modification;
• disposal; or
• similar risks.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

5. Retention of Personal Data

We may retain personal data for as long as necessary for:

• business purposes;
• legal or regulatory compliance;
• dispute resolution;
• enforcement of our rights; or
• legitimate operational purposes.

When personal data is no longer required, we will take reasonable steps to securely delete or anonymise it where appropriate.

6. Cookies and Website Analytics

Our website may use cookies or similar technologies to improve website functionality and user experience.

Cookies may collect information such as:

• browser type;
• IP address;
• pages visited; and
• website usage patterns.

We may also use analytics tools such as Google Analytics to better understand website traffic and improve our services.

You may disable cookies through your browser settings, although certain parts of the Site may not function properly.

7. Third-Party Links

Our Site may contain links to third-party websites for convenience or reference purposes.

We are not responsible for the privacy practices, policies, or content of third-party websites. Users access such websites at their own risk.

8. Access and Correction Requests

You may request:

• access to your personal data;
• correction of your personal data; or
• withdrawal of consent for the use of your personal data,

subject to applicable laws and reasonable administrative requirements.

Requests may be made by contacting us at hello@unisg.innov8up.com.

We may require reasonable time to process such requests and reserve the right to charge reasonable administrative fees where permitted under applicable law.

9. Withdrawal of Consent

You may withdraw your consent for our collection, use, or disclosure of your personal data by contacting us. Please note that withdrawing consent may affect our ability to provide certain services to you.

10. Changes to this Privacy Policy

We reserve the right to amend this Privacy Policy at any time without prior notice.

Updated versions will be posted on this Site and continued use of the Site constitutes acceptance of the updated Privacy Policy.

11. Contact Us

If you have any questions or requests relating to this Privacy Policy or your personal data, please contact us at:

Universal Employment Agency Pte Ltd
304 Orchard Road
#04-56 Lucky Plaza
Singapore 238863

Email: hello@unisg.innov8up.com